• Warranty

Warranty

At ZORO Lifestyle, we aim to provide reliable products and dependable after-sales support. Warranty coverage may vary depending on the product. Please check the individual product page, packaging, or warranty documentation for the applicable warranty period.

Warranty Coverage

Warranty applies to eligible manufacturing defects or functional issues that occur under normal and intended use.

The warranty does not cover damage caused by:

  • Accidental or physical damage
  • Misuse or improper handling
  • Water or liquid damage, unless specifically supported by the product
  • Unauthorized repair or modification
  • Damage caused by incorrect installation or use
  • Normal wear and tear
  • Broken or damaged accessories due to misuse
  • Damage to packaging or cosmetic parts that does not affect functionality

Warranty Claim

To submit a warranty claim, customers may be required to provide:

  • Order ID or proof of purchase
  • Product name/model
  • Customer name and phone number
  • Photos or video showing the issue
  • Clear images of the product and packaging where required

Our support team will review the claim and may request additional information or inspection of the product before approving the warranty service.

How to submit a product for warranty repair?

To submit a product for warranty repair, please contact our customer support team first. You will need to provide your purchase receipt or order number along with a detailed description of the issue. Our team will guide you through the return process and direct you to the nearest authorized service center. Make sure to pack the product securely to avoid any damage during shipping.

Which products are eligible for warranty repair?

Products that are covered by the manufacturer’s warranty and show defects in materials or workmanship during the warranty period are eligible for repair. The warranty typically does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear. Please refer to the warranty terms included with your product for specific details.

Where to go for warranty service?

Warranty service can be obtained at any of our authorized service centers. You can find the nearest service center by visiting our website or contacting customer support. Using authorized centers ensures that repairs are performed by qualified technicians with genuine parts.

What if the service center cannot repair the product within the warranty period?

If the authorized service center cannot repair the product within the warranty period, you may be eligible for a replacement or refund, depending on the warranty policy. Please contact our customer support team immediately to discuss your options and initiate the necessary procedures.

In which cases is the warranty not provided?

Warranty service is not provided in cases of:

  • Damage caused by misuse, negligence, or accidents
  • Unauthorized modifications or repairs
  • Normal wear and tear (such as scratches, fading, or battery depletion)
  • Use of the product in conditions not specified by the manufacturer
  • Loss or damage due to shipping after purchase, unless shipped by us

Please review the warranty terms carefully to understand your coverage.