Our goal at ZORO Lifestyle is to provide you with a smooth and reliable shopping experience. We work to make order processing and delivery as convenient as possible for our customers. Please read the following policy carefully for complete information about shipping and order cancellation.

SHIPPING DETAILS

Free Delivery

Every order placed through zorolifestyle.com will be shipped to the single delivery address provided during checkout. If you wish to send products to multiple addresses, please place separate orders for each address.

We deliver orders through reliable courier partners. The courier service may vary depending on the destination and availability.

Currently, ZORO Lifestyle delivers within Pakistan only. International or overseas delivery is not available at this time.

There are no hidden delivery charges on eligible free-delivery orders. Customers should not pay any additional amount to the courier rider beyond the amount stated on their order.

Estimated Delivery Time

Our standard estimated delivery time is:

• 5–6 working days for major cities
• 7–8 working days for other areas

Delivery may take longer during promotional campaigns, sales, public holidays, extreme weather, courier delays, or other unforeseen circumstances.

Orders are generally processed Monday to Saturday. Orders placed on Sunday will normally be processed on the following Monday.

If your order is delayed, please contact our support team at 0345-2239220.

Order Processing & Delivery

Where possible, available items from the same order will be shipped together. If certain products are unavailable or require separate processing, your order may be dispatched in multiple shipments.

You will receive an invoice with your order. If you do not receive an invoice, please contact us.

After successfully placing your order, you may receive an order confirmation through email, SMS, WhatsApp, or other available communication channels.

Once your order has been dispatched, you may receive a tracking ID or tracking information.

For assistance regarding your order or tracking information, contact:

Phone / WhatsApp: 0345-2239220

Payment

ZORO Lifestyle provides secure payment options where available, including:

• Cash on Delivery (COD)
• Debit/Credit Card
• Other online payment methods displayed at checkout

If an online payment is deducted but your order is not successfully created or confirmed, please contact our support team and/or your payment provider. Any eligible reversal or refund will depend on the payment provider's processing procedures.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please report the issue within 24 hours of delivery.

When contacting us, provide:

• Order number
• Product details
• Clear photos of the product
• Photos of the packaging
• Video evidence where required

Contact us at:

0345-2239220

Claims will be reviewed according to our Refund, Return & Voucher Policy and applicable warranty terms.

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CANCELLATION POLICY

You may request cancellation of your order before it has been dispatched.

For the best chance of cancellation, contact ZORO Lifestyle as soon as possible after placing your order.

Once an order has been dispatched, it generally cannot be cancelled, and the applicable Return & Refund Policy will apply.

How to Cancel Your Order

To request cancellation, contact us through:

Phone / WhatsApp: 0345-2239220
Email: info@zorolifestyle.com

Please provide your:

• Order number
• Name
• Phone number
• Reason for cancellation

If the order has not yet been dispatched, our team will process the cancellation request.

Refund for Cancelled Online Orders

For eligible prepaid orders that are successfully cancelled before dispatch, the refund will be processed through the original payment method.

Refund processing may take 10–15 working days, depending on the payment provider or financial institution.

COD orders that are cancelled before dispatch will generally have no payment refund requirement because payment has not yet been collected.

For further assistance:

ZORO Lifestyle
Website: zorolifestyle.com
Email: info@zorolifestyle.com
Phone / WhatsApp: 0345-2239220
Facebook: Zoro Lifestyle
Support Hours: Monday – Saturday, 11:00 AM – 8:00 PM