• Refund policy

Refund policy

At ZORO Lifestyle, we aim to provide a fair and transparent shopping experience. Customers are responsible for confirming product compatibility, specifications, and requirements before placing an order, as compatibility issues are not considered product defects.

Damage & Faulty Products

Faulty, damaged, or incorrect products should be reported within 24 hours of delivery. Customers may be required to provide clear photo or video evidence of the product, fault, and packaging.

After verification, eligible Dead on Arrival (DOA) products may be replaced.

For prepaid orders, refunds may be available for eligible unopened and unused products, subject to verification and the applicable payment method.

COD orders may be eligible for a replacement or voucher instead of a cash refund.

Once a product seal has been opened, the product enters warranty mode and will generally no longer be eligible for a return or refund. Any eligible issue after opening will be handled according to the applicable warranty terms.

Returns — Change of Mind

Return requests due to a change of mind must be submitted within 24 hours of delivery.

Returned products must be unused, unopened, complete, and in their original packaging and condition.

All returns are subject to inspection and approval by ZORO Lifestyle.

Requests submitted after the 24-hour return window may not be accepted.

Cash on Delivery (COD) Orders

COD orders are generally not eligible for cash refunds.

If an eligible complaint is raised within 24 hours and the product is unopened and unused, ZORO Lifestyle may offer a replacement or voucher equivalent to the eligible product value.

Shipping and delivery charges are non-refundable and may be borne by the customer.

Opened products will be handled under the applicable warranty policy.

Online Paid Orders

Refunds for online paid orders may be available only for eligible unopened and unused products, subject to verification.

Refund requests must be submitted within 24 hours of delivery.

Shipping and delivery charges are non-refundable.

Opened products are generally not eligible for a refund and will be handled according to the applicable warranty terms.

Shipping & Refund Processing

Shipping and delivery charges paid to third-party courier services are non-refundable.

Approved refunds may take up to 15 working days to process, depending on the payment method and relevant financial institution.

Refunds, where approved, will normally be issued through the original payment method.

Voucher Policy

ZORO Lifestyle vouchers are:

  • Non-transferable
  • Non-cashable
  • Valid for the period specified
  • Subject to any applicable minimum order value
  • Not redeemable for cash
  • Usable only according to the terms provided with the voucher

ZORO Lifestyle reserves the right to cancel or reject vouchers that have been misused, duplicated, expired, or obtained through unauthorized means.

Policy Acceptance

By placing an order through zorolifestyle.com, customers confirm that they have read, understood, and accepted this Refund, Return & Voucher Policy.

For assistance regarding returns, refunds, vouchers, or faulty products, please contact:

ZORO Lifestyle
Website: zorolifestyle.com
Email: info@zorolifestyle.com
Phone / WhatsApp: 0345-2239220
Facebook: Zoro Lifestyle
Support Hours: Monday – Saturday, 11:00 AM – 8:00 PM